FAQ
Book
I'm not sure if I should book yet. Is it possible to place an option?
It is possible to place an option for 7 days. At the end of the 7 days, you must have paid the deposit to confirm your booking or it will be cancelled. It is not possible to place options for stays starting in less than one month.
I have made a booking but have not received a confirmation email.
It is possible that the confirmation email arrived in your spam folder, that it did not go through or that a typing error was made. If this is the case, please call us on 02.31.21.63.59 to check together.
What methods of payment do you accept?
We accept cheques, holiday vouchers and e-vouchers as well as bank cards. For a stay starting in less than 15 days, only payment by credit card is possible.
Is it possible to pay in instalments?
It is only possible to pay by credit card in several instalments without charge for a reservation by telephone. For an online booking, payment will be made in one or two instalments.
When do I have to pay for my stay?
At the time of booking, a deposit of 30% will be required. The balance of your stay must be paid at the latest one month before your arrival.
Is it possible to pay for my stay on arrival?
No, it is not possible to pay for your stay on arrival. The total amount of your stay must be paid at least one month before your arrival.
Are you Vacaf approved?
Yes, our campsite is Vacaf approved. To book with the Vacaf scheme, you must book by telephone on 02.31.21.63.59, this is not possible on the internet. You can usually book with the Vacaf scheme from January or February.
I have a credit note due to a cancellation because of Covid, how can I book with it?
If you have a credit note due to a cancellation (Covid or other), you must contact us by telephone on 02.31.21.63.59 to make the booking together. It is not possible to use your credit on the website.
I want to book for the following year, when will this be possible?
Bookings for the following season usually start in October or November at the latest.
Is it possible to choose my mobile home or pitch?
If you have been to our campsite before and would like a particular mobile home or pitch, you can make a request by telephone on 02.31.21.63.59, subject to availability.
How to obtain the invoice for your stay?
To obtain the invoice of your stay, you just have to ask us by phone, by mail or on the spot. We can send it to you by e-mail or print it out for you during your stay.
How to contact you?
You can contact us at any time by email at info@campinglescapade.net . We are also available by phone from 9am to 7pm every day from April to October and from Monday to Friday from 9am to 5pm from November to March.
Do I need to print my booking confirmation for my arrival at the campsite?
No, it is not necessary to print anything. When you arrive at the campsite, simply give your name.
Cancel
Do you offer cancellation insurance?
We work with the insurer Campez Couvert who can insure your stay against any problem (accident, injury, illness, car breakdown, etc). To subscribe, you just have to ask us if you book by phone and for a booking on the internet, you can subscribe to the insurance directly online.
I forgot to take out cancellation insurance when I made my booking, is it possible to add it?
You can subscribe to the cancellation insurance up to 48 hours after the payment of your deposit. After this time, it will unfortunately be too late to take out cancellation insurance.
They are forecasting rain during my stay. Can I cancel and be refunded?
Unfortunately, the weather is not a legitimate reason for cancellation, even if you have taken out cancellation insurance. If you cancel due to bad weather, the money you have already paid will be lost.
Stay
Do I need to provide a deposit?
Yes, we ask for a deposit of 200€ for the rentals and 20€ for the camping pitches for the badges. This deposit can be paid by cheque, credit card or cash, it is not cashed during your stay but can be cashed in case of problems.
What should I do if I arrive at the campsite after the reception has closed?
If you arrive outside the opening hours of the reception, please inform us at least two hours before the closing of the reception by phone at 02.31.21.63.59. We will explain to you how to get your keys back. It is in any case impossible to arrive after 9pm.
Do you accept pets?
We accept animals in the chalets and on the pitches for an extra charge. Dogs of category 1 and 2 are not allowed. Dogs must be kept on a leash on the campsite and their faeces collected. Any animal staying in a rental unit must not be allowed on the beds and benches.
Do you offer baby kits?
We offer baby kits for hire, subject to availability. The baby kits include a cot, a bath and a high chair.
Is your pool heated and covered?
Our pool is heated from April to September. In April and September, although the pool is heated, it can feel cool if the temperature is too cold at night.
Do you offer entertainment and a children's club at your campsite?
We only offer entertainment and a children’s club in July and August during the school holidays.
What are the departure and arrival times?
For mobile homes, arrivals are from 3pm and departures before 10.30am. For the camping pitches, arrivals are from 2pm and departures before 12 noon.
Are swimming shorts allowed in your pool?
Short swimming shorts (above the knee) and used exclusively for swimming are tolerated in our pool.
Do I need a fishing permit to fish at the campsite?
No, you do not need a fishing licence to fish at the campsite as these are private ponds.
My family or friends want to visit me during my stay at the campsite, is this possible?
Yes, this is possible. They will have to go to the reception and buy a visitor’s bracelet to use our facilities. Their vehicle must remain at the campsite entrance.
Are barbecues allowed?
If you rent a mobile home, you will have a charcoal barbecue available on your plot. For campers, communal charcoal barbecues are available in various locations. Gas barbecues are also allowed. Electric barbecues and planchas are strictly forbidden.
Surroundings
Are you by the sea?
No, our campsite is located in the countryside. We are 30 kilometres from the coast, about 35 minutes by car.
What is the nearest beach?
The nearest beach is the beach at Saint-Laurent-sur-Mer (Omaha Beach), which is a rather wild beach. If you are looking for a beach with small souvenir shops, ice-cream parlours, bars and restaurants, we recommend the beach at Arromanches-les-Bains.
Is it possible to get to your campsite by public transport?
Unfortunately, Cahagnolles is not served by public transport. The Bayeux train station is 20 kilometres away and you have to take a taxi. We advise you to come to our campsite if you do not have a car.
